Billing terms vary by engagement, client guidelines, court rules, and jurisdiction. Confirm the applicable rules before relying on this article.
Start with the engagement and billing rules
Check the engagement letter and client billing guidelines for the approved time increment, rounding method, and any limits on telephone charges. There is no single increment that applies to every client or firm. Record the actual work and apply the governing billing rules consistently.
What a useful call entry records
A clear entry identifies the work performed, the people or roles involved where appropriate, the matter, and the time charged. Keep the description concise and specific enough to explain the professional work without including unnecessary confidential details.
Illustrative · fictional data
- Vague: “Call with client — 0.1”
- Clearer: “Called client to discuss discovery schedule and next steps — 0.1”
The example is fictional. Adapt entries to actual work and client rules.
Match calls to the right matter
When a call concerns more than one matter, follow the client's billing rules and record work separately where required. Review uncertain matches before billing. Never assign a matter based on a guess.
Where Timekeepr fits
Timekeepr notes call details (who, when, and how long; no audio) and drafts time entries for your review. You review and approve every entry. It is available now for law firms; ask A&C Labs about the workflow during a demo.
Read more about time tracking for law firms, Amicus Attorney, and Clio.